Terms of Service

What this page is

Placeholder text for a demonstration build. It is not a contract and has not been reviewed by a lawyer. Replace it with terms drafted for your jurisdiction before this site goes live.

Service description

Heard provides AI voice and chat agents that answer customer conversations and, where configured by the customer, execute actions in the customer’s connected systems.

The customer configures which actions an agent may take, and sets the approval thresholds and escalation rules that govern them.

Customer responsibilities

Customers are responsible for the accuracy of the documents they upload as knowledge, for the conversation logic they build, and for the scope of the credentials they grant to integrations.

Heard answers from the documents provided. It cannot be more accurate than its source material.

Billing

Growth plans are billed on resolved conversations, as defined in the order form. Conversations escalated to a human are not billed.

Contact

Questions about these terms should go to hello@getheard.tech.