Privacy Policy

What this page is

This is placeholder text for a demonstration build. It is not a legal document and it has not been reviewed by a lawyer. Before this site goes live, replace it with a privacy policy drafted for your jurisdiction and your actual data flows.

Data we would process

Operating a conversational AI platform for insurance involves processing personal data on behalf of our customers: conversation transcripts and recordings, policy and claim references, and the contact details of the people in those conversations.

In that relationship the insurer is the data controller and Heard is the processor, acting on documented instructions.

Model training

Customer documents and conversations are used to serve that customer’s agents and for no other purpose. They are not used to train foundation models, ours or any third party’s.

Retention and deletion

Retention periods are set per workspace and configured with the customer, since insurance record-keeping obligations vary by jurisdiction and line of business. Deletion requests are honoured within the period agreed in the data processing agreement.

Contact

Questions about privacy should go to hello@getheard.tech.