Pricing
You pay when it works
Most platforms charge per seat or per minute, whether or not anything got solved — which means the vendor gets paid the same when the product fails. We would rather be paid when it doesn't.
Pilot
Prove it on one line of business, on real traffic, in weeks.
- One channel — voice or chat
- Up to 2,000 conversations a month
- Knowledge base ingestion
- Visual flow editor
- Human handoff and agent inbox
- Email support
Growth
You pay for conversations the AI actually resolved. Not seats, not minutes, not API calls.
- Every channel — voice, chat, WhatsApp, email
- Unlimited conversations
- Unlimited agents and flows
- Integrations into your core systems
- Analytics and quality review
- Shared Slack channel, named contact
Enterprise
For carriers with regulatory, residency and integration requirements of their own.
- Everything in Growth
- Data residency and private deployment
- SSO, SCIM and audit export
- Custom SLAs and uptime commitments
- Security review and penetration testing
- Dedicated solutions engineer
How it works
What counts as a resolution
The definition goes in the contract, not in our dashboard where we could quietly move it.
A conversation counts as resolved when it reached its intended outcome — the question answered, the claim opened, the booking made — with no human intervention, and with no repeat contact on the same issue within 48 hours.
That last clause matters. Without it, a system can look excellent by ending conversations quickly and letting the customer call back tomorrow. Counting the repeat contact against the original conversation removes the incentive to be fast rather than useful.
If a conversation escalates to a human, you do not pay for it. We would rather lose the revenue than argue about whether a handoff was really a success.
Questions
Pricing FAQ
What does "outcome-based" actually mean?
You pay for conversations the AI resolved without a human. If it escalates, you do not pay for it. Most platforms charge per seat or per minute regardless of whether anything got solved — which means the vendor gets paid the same whether the product works or not. We would rather be paid when it does.
How is a "resolution" defined?
A conversation that reached its intended outcome — the question answered, the claim opened, the booking made — with no human intervention and no repeat contact on the same issue within 48 hours. The definition is written into the contract, not left to our dashboard.
Are there setup fees?
No setup fee on Pilot or Growth. Enterprise deployments with data residency or private infrastructure requirements are scoped individually.
What happens if we go over the pilot volume?
Nothing breaks. We talk about moving you to Growth. We do not cut off a live agent mid-month because a storm generated more claims than forecast.
How long does it take to go live?
The target is under a day from signing to a live agent handling real calls — knowledge base uploaded, flow built, number connected. Complex core-system integrations take longer, but the agent does not wait for them to start answering.
Do you charge for the flow editor or extra agents?
No. Building more flows and more agents is how the product gets more useful to you. Charging for it would be charging you for adopting it.
Get a number for your volume
Tell us your monthly conversation volume and the lines you write, and we will put an actual figure in front of you — not a range.